Internal Dispute Resolution Process
At SecureMy Loans, we strive to provide exceptional mortgage brokering services and ensure a smooth experience for our clients. However, we understand that concerns may arise, and we are committed to resolving them as efficiently as possible. If you have a dispute or complaint regarding our services, we encourage you to follow our Internal Dispute Resolution Process outlined below
Our process consists of three simple steps:
Step 1: Reach Out to Us
If you have a concern, please contact our Dispute Resolution Manager so we can work towards a solution.
- Phone: 1800 112 807
- Email: complaints@securemyloans.com.au
- Mail: 12707/23 Norman Street, Southport QLD 4215
Step 2: Review and Response
If you are not satisfied with our response, independent dispute resolution services are available to assist you.
Step 3: External Resolution Options
Once approved, funds are released quickly so you can secure your asset without delay.
Australian Financial Complaints Authority (AFCA)
- Address: GPO Box 3, Melbourne VIC 3001
- Phone: 1800 931 678
- Website: www.afca.org.au
Office of the Australian Information Commissioner (OAIC) (for concerns related to personal information)
- Address: GPO Box 5218, Sydney NSW 2001
- Phone: 1300 363 992
- Website: oaic.gov.au
We value your trust and are committed to ensuring a fair resolution process. Please don’t hesitate to reach out if you need assistance.
